Once an order is processed, it is shipped out via LTL or FedEx/UPS, for large and small items respectively. Prepaid freight charges will be added to your invoice, although dealers have the option to use their own freight company. Please make a notation on your purchase order for this option.
Prepaid LTL shipments are curbside delivery unless otherwise requested.
Shipping times vary based on final destination, however the average transit time is 2-4 business days for the East Coast, 3-5 business days for the Midwest and 5-7 business days for the West Coast. Please contact Lexora, Inc directly for all orders outside of the contiguous United States.
You will be required to inspect the package upon receipt if there is visible damage. If the visible damage is significant, please refuse the entire shipment. If only a minor part is damaged, accept the shipment and report all issues to Lexora, Inc immediately. Please make sure to note all damages on the Proof of Delivery receipt. All damages must be reported within 48 hours of delivery. Failure to comply this policy disqualifies customers from free replacement of parts.
All Lexora, Inc returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Absolutely no returns will be accepted without an RMA issued by Lexora, Inc. It is the dealer/customer’s responsibility to return all items in brand new condition, undamaged in its original packaging along with product manuals. Returns must be initiated within 30 days of delivery.
In order to issue a refund or replacement, we need to fully inspect the unit. Once the returned item is received and verified to be in “new” condition, a full refund will be issued minus the original freight charges and a 25% restocking fee (if applicable). All returns must be received within 2 weeks of the RMA# issued date.