Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You as the customer, will be responsible for all shipping charges incurred for returning the product(s) back to the manufacturer.
If your order arrives damaged or is found to be defective within 90 days of arrival, we will defer to the manufacturers warranty and we will work to get you a replacement product or necessary replacement items. Please reach out to our team at firstname.lastname@example.org as soon as possible with pictures of the defective or damaged product and we will correspond with the manufacturer to resolve the issue
Once your order reaches a terminal destination near you, the freight company will call to schedule the delivery appointment within the next week. By ordering with us you agree to be home and ready to accept the delivery within a weeks time after we send tracking information.
All deliveries are curbside shipping unless otherwise specified. This means the freight company will lower the shipment down at the end of your driveway
If you need shipping service beyond this please reach out to our team for a quote for threshold or white glove service
Unfortunately, if you cannot schedule the delivery appointment with them within a weeks time there may be storage fees incurred with your order and you, as the customer, will be responsible for these fees
After two weeks time if you are unable to schedule the delivery appointment with the freight company the product will be sent back to the warehouse and you, as the customer, will be responsible for return shipping costs and any associated restocking fees
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item is damaged please send pictures of the damage, box and SKU, as well as a description of the damage to email@example.com and we will contact the manufacturer to process an insurance claim on your behalf.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
All refunds may be subject to a 5% refund fee
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns Can Also Be Subject To A 25% Restocking & Return Shipping Fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please carefully inspect your package during the time of delivery. If you feel that your product is defective or damaged (any visible sign or damage to the packaging) , please refuse the delivery to send it back to the manufacturer. If the product is defective or damaged after you open it, kindly send us an email to email@example.com with your order number, pictures of the goods where it is believed to be broken or damaged, and we will proceed you a replacement or refund.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item directly back to the manufacturer.
At Modern Homes Supply, we understand sometimes a purchase did not go as envisioned.
If you are unhappy with your purchase, please reach out to our of helpful team members and we will work to rectify the situation. We provide the best customer service experience, and will work to come to a reasonable resolution.
If you have an issue with your order, please reach out to our team with a description of your issue and we can come to a solution together.
Any customer that files a fraudulent chargeback will be held criminally liable for theft
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product directly back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.